Privacy Policy

1. Who We Are

FirstMention ("we," "us," or "our") is a digital marketing agency specializing in SEO, Google Ads, website design, and AI automations for restoration companies. Our website is located at firstmention.com. If you have questions about this policy, contact us at hello@firstmention.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company name when you fill out our contact or audit request form
• Communications you send us via email or other channels

We also collect certain information automatically when you visit our site:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your audit requests and inquiries
• Provide and improve our marketing services
• Send you information about our services that may be relevant to your business
• Analyze site usage and optimize our website
• Comply with legal obligations

We will not sell your personal information to third parties. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. How We Share Your Information

We may share your information with:

• Service providers — third-party vendors who help us operate our business (e.g., CRM software, email tools, analytics platforms), bound by confidentiality agreements
• Legal authorities — when required by law or to protect our legal rights
• Business transfers — in connection with a merger, acquisition, or sale of assets

5. Cookies

We use cookies and similar technologies (including Google Analytics and Google Tag Manager) to understand how visitors interact with our site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result. We do not respond to "Do Not Track" signals at this time.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Lead form submissions are retained for up to 3 years. You may request deletion at any time (see Section 7).

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at hello@firstmention.com with the subject line "Privacy Request."

8. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: